Shipping Policy

This shipping policy applies to all orders placed on Totelix official website for global overseas customers. All shipping arrangements follow unified standard rules to ensure your orders can be delivered safely and smoothly. Please read the following content carefully before completing your purchase, so you can fully understand our shipping scope, delivery process, shipping fees and related regulations.

Order Processing Time

After we receive your successful payment, our team will start order verification and product preparation within normal working hours. Standard order processing time ranges from 2 to 5 business days. Business days exclude weekends and conventional public holidays. During peak shopping periods, order volume will increase significantly, which may lead to slight delay in processing time. We will arrange shipment as soon as possible under the premise of ensuring product packaging quality.

Packaging Standard

All handbag products will be packed with protective materials. Each item will be wrapped with soft dust-proof materials first, then placed into a solid outer carton to prevent extrusion, friction and damage during long-distance international transportation. We will not add extra irrelevant accessories or brochures in the package unless marked on the product page. Our packaging design focuses on practical protection while keeping neat and simple.

Shipping Time & Delivery Rules

• International standard shipping usually takes 12 to 25 business days to arrive, affected by destination country, local customs clearance and regional logistics efficiency.
• All parcels need to go through local customs inspection of the receiving country. Customers shall abide by the local customs regulations of their region.
• We are not responsible for customs duties, import taxes or related service fees generated during customs clearance, which shall be borne by the recipient in accordance with local laws.
• If the parcel is returned due to incorrect receiving address, unreachable contact information or recipient refusal to receive, relevant return shipping cost will be deducted accordingly.

Shipping Notes

Please fill in your detailed, accurate and complete receiving address when placing orders, including detailed street information, to avoid delivery failure. Once the parcel is dispatched, we cannot modify the receiving address arbitrarily. If your parcel stays in logistics status for an unusually long time, you can refer to our contact channel to submit inquiries. We will track the logistics information for you and give a reply within reasonable time. We always try our best to create a stable and reliable delivery experience for every global customer.